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INTERNET BILLING POLICY
Monthly
Billing
Accounts are billed in advance of the service
date. If you have requested service to be billed
monthly, you will receive a statement via mail
or email during the first week of every month.
This bill represents the amount due for your
particular billing cycle (e.g. the 1st of the
month to the 1st of the following month; or, the
15th of the month to the 15th of the following
month). Any past service which is unpaid by the
billing date will also be shown on your monthly
statement along with the current charges.
Your payment is due in fifteen (15) days upon
receipt of your statement. If your account is
past due, AlphaLink may suspend your service
until your account is current.
If you pay in advance, you will not receive an
invoice until you are due again.
Prepaid Accounts
AlphaLink offers 6-month or 12-month prepay
programs which provide certain services at a
discounted rate. Statements for prepaid accounts
will be mailed the month prior to the end of the
prepaid period.
Renewals for prepaid accounts are due within 15
days of your statement date.
Payment Methods
AlphaLink accepts personal and commercial
checks, money orders, cash, VISA, MasterCard,
American Express and Discover credit cards and
check cards. You can mail your payment (do not
mail cash!) to us by the due date, drop off your
payment at our location or call our customer
service department with a credit/check card
number. Please include your account number on
your check or money order.
We offer the convenience of autopay. With your
authorization, we will charge your credit/check
card or deduct directly from your checking
account each month. Transactions will be
processed on your service due date (1st or 15th
of the month) or the next business day of the
month.
Cancellations
If you need to cancel your service, please let
us know by phone or email. Either call our
customer service staff or email billing@alink.com.
You will need to provide us your username or
your web site name, as well as the account name
to which the service is billed. We will also ask
you why you are canceling services – this will
help us continually evaluate services.
Service will end on the last day of the service
period in which you have cancelled (e.g., on the
following 1st or 15 of the month if billed
monthly).
Refunds will be given only if accounts are
prepaid (6 or 12-month options). If the account
is prepaid, services will be charged at our
current non-discounted monthly service rate
times the number of months (including partial
months) service was active. Your refund will be
the amount you prepaid less this calculation.
If you pay by check or cash, a refund checks
will be issued within 60 days of cancellation
notice. Please make sure you provide us an
accurate mailing address when you cancel. If you
pay by credit card, your account will be
credited as soon as possible. .
OverDue Accounts
Should your account become overdue (payment is
not received by the due date), your account and
services may be suspended until your account is
current.
If your account becomes delinquent, you may be
required to provide a credit card number and
agree to a prepay or autopay program to continue
services.
We will make reasonable attempts to resolve
delinquent accounts; however, we reserve the
right to seek help through the court system to
recover any unpaid balances, plus interest,
attorney fees and court costs.
Reactivation Fee
A fee of $10.00 will be due at time of
reactivation if your account is deactivated due
to overdue invoices.
Returned Checks
If your bank refuses payment on your check, we
will temporarily disable your account until you
provide us a credit card, money order or cash to
replace the returned check amount plus $28.00 to
cover the fee our company is charged by our bank
for returned checks.
Account Disputes
Disputed invoices or errors made to your account
should be brought to our attention as soon as
possible by email (billing@alink.com). To help
us quickly take care of your billing problems,
please provide the date of the disputed charges
and any payment information (check #, etc.)
related to the disputed amount.
Fee Increases/Decreases
AlphaLink periodically reviews the fees
associated with each service we provide. In the
event we find our fees need adjusted, we will
notify you (by mail, email or phone). You will
be given at least a 30-day notice of any rate
increases.
Mail Payments to:
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AlphaLink
Technologies
1496 West Main Street
Newark, OH 43055 |
Billing & Payment
Inquiries:
You may call, visit or email our offices with
questions about your bill or payment:
Office Hours:
Monday-Thursday: 8 am to 6:00 pm
Friday: 8 am to 4:30 pm
Saturday: 9 am to 11 am
Phone Numbers:
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Newark
Zanesville
Toll-Free
Fax |
740.788.9000
740.454.4444
888.455.3450
740.522.9788 |
Email Address:
OnLine Account
Inquiry:
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www.alink.com/custinfo/login.aspg@alink.com |
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